Privacy Policy

Effective date 01/03/2025

Soul Focus Wellbeing ("us," "we," or "our") operates the website [www.soulfocuswellbeing.co.uk] (the "Website") and is committed to protecting the privacy of its users. This Privacy Policy outlines how we collect, use, disclose, and safeguard your personal information when you visit our Website. By accessing or using the Website, you agree to the terms of this Privacy Policy.

1. Information We Collect
We may collect both personally identifiable information and non-personally identifiable information from you when you visit our Website. The types of information we collect may include:

1.1 Personally Identifiable Information:

- Name
- Email address
- Phone number

1.2 Non-Personally Identifiable Information:

- Internet Protocol (IP) addresses
- Browser type
- Internet Service Provider (ISP)
- Operating system
- Date and time stamp
- Clickstream data
- Referring/exit pages
- Website navigation paths

2. How We Use Your Information
We may use the information collected for various purposes, including but not limited to:

2.1 Providing and Improving Our Services:

- Personalise your experience on the Website
- Respond to your enquiries or customer service requests
- Administer promotions, surveys, or other site features
- Analyse and improve the effectiveness of our Website and marketing efforts

2.2 Communication:

- Send you newsletters, promotional materials, or other information you have subscribed to
- Notify you about changes to our services or policies

2.3 Legal Compliance:

- Comply with applicable laws, regulations, or legal processes
- Protect against fraudulent, abusive, or illegal activities
- Enforce our Terms of Service and other agreements

3. Information Sharing and Disclosure
We may disclose your information in the following circumstances:

3.1 Service Providers:
We may engage trusted third-party companies and individuals to facilitate our services, perform Website-related services, or assist us in analysing how our Website is used. These third parties may have access to your personal information only to perform these tasks on our behalf and are obligated not to disclose or use it for any other purpose.

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3.2 Legal Requirements:
We may disclose your information if required to do so by law or in response to valid requests by public authorities (e.g., a court or government agency).

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3.3 Business Transfers:
In the event of a merger, acquisition, sale of assets, or bankruptcy, your information may be transferred to a third party as part of the transaction.

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4. Data Security
We implement reasonable security measures to protect your personal information from unauthorised access, disclosure, alteration, or destruction. However, please note that no method of transmission over the internet or electronic storage is 100% secure, and we cannot guarantee absolute security. Soul focus holds no liability if our security measures are breached.

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5. Cookies and Tracking Technologies
We may use cookies, web beacons, and similar tracking technologies to collect information about your activities on our Website. This information is used to analyse trends, administer the Website, track users' movements around the site, and gather demographic information about our user base as a whole. You can control the use of cookies through your browser settings.

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6. Third-Party Links
Our Website may contain links to third-party websites or services. We are not responsible for the privacy practices or content of those websites. We encourage you to review the privacy policies of any third-party websites or services you visit.

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7. Children's Privacy
Our Website is not intended for individuals under the age of 18. We do not knowingly collect or solicit personal information from children. If we become aware that we have collected personal information from a child without verification of parental consent, we will take steps to make this right.